Patients
SMS payment reminders
Polite text reminders that respect a "stop". Send payment reminders by text through Twilio, with opt-out respected and a design that keeps TCPA rules in mind. Reminders include the pay link, so a reminder can become a payment. Mailed reminders arrive late and get ignored. What ships here includes twilio-based text reminders; pay link in every message. Used day to day by accountant, supervisor roles, with availability marked available. Open the sample screen on the right, then walk the steps below — or book a demo and put your hand on the same flow with synthetic data.
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What it is
Send payment reminders by text through Twilio, with opt-out respected and a design that keeps TCPA rules in mind. Reminders include the pay link, so a reminder can become a payment.
The problem it solves
Mailed reminders arrive late and get ignored. Phone calls take staff time. A short text with a link is what most patients actually respond to.
Process
How it works, step by step
- 1
Choose who to remind
Pick statements with an open balance.
- 2
Send a short message
A plain reminder with the secure pay link.
- 3
Respect opt-outs
Patients who reply STOP aren't messaged again.
- 4
See results
Payments that follow reminders show up in the ledger.
What's included
Everything below is part of sms payment reminders today.
- Twilio-based text reminders
- Pay link in every message
- Opt-out handling
- TCPA-minded design
- Mock mode for testing
- Linked to statement history
The guardrail
Opt-outs are honored automatically. We'd rather lose a reminder than lose a patient's trust.
Where it fits: patient payment workflow
Patients pay what they understand, through the channel they already use. This workflow is designed around that.
- Money moves
- MEDBIX
- Clearinghouse / payer
- 1
Balance & statement generated
Money movesFrom posted patient responsibility.
- 2
Statement + portal / pay link
MEDBIXStaff preview; patient magic link.
- 3
Optional SMS reminder
Clearinghouse / payerOpt-out respected.
- 4
Stripe Checkout → payment recorded
Money movesPosted back to the ledger.
Audience
Who uses it
These roles work with this feature day to day. Access always follows what your admin assigns.
Works closely with
Deep dive
What Sms Reminders means in daily ops.
Practical context for Sms Reminders: how teams use it, where it sits in the loop, and what to ask in a demo.
- Tied to how billing work actually splits
- Clear on human vs machine responsibility
- Links into related MEDBIX areas
Practice
Where this shows up on a busy day.
From morning eligibility checks to end-of-day posting, Sms Reminders connects to the queues your team already lives in.
- Morning coverage and claim build
- Midday scrub and approval
- Afternoon denials and patient pay
Control
Keep a person on the send button.
Whatever page you're on, MEDBIX keeps AI in a propose role. Approvals, posting and rule activation stay human.
- Named approvals
- Visible AI proposals
- Immutable audit trail
Next
See Sms Reminders against your volume
Bring your payer mix and the friction you feel today. We'll map it onto sample data in thirty minutes.
- Sample data only
- Your questions drive the agenda
- Written follow-up after
Common questions
Is this TCPA compliant?
It's designed with TCPA in mind, including opt-out handling. Your own consent practices still matter, and we'll talk through them.
Can we test without sending real texts?
Yes, there's a mock mode for non-production use.
Can patients reply?
Replies like STOP are respected. It isn't a two-way chat channel.
Want to walk MEDBIX against your real claim mix?
Thirty minutes with sample data. We'll follow one claim through the gate, then talk about your payers, practices and where the rework hurts today.
Notes from the billing floor
Occasional, practical writing on denials, A/R and running a billing company. No spam, unsubscribe any time.