Reach us
Talk to a person, not a ticket queue.
Tell us about your billing operation — practices, volume, payers, or a compliance question — and a person on the team will reply within one business day. You'll get a copy of your message by email straight away, so nothing disappears into a ticket queue. Use this form for sales, security documentation requests, partnership ideas or anything else that isn't a live demo booking. Prefer email? Reach hello or sales directly from the rail beside the form. Hours are Monday–Friday, 9am–6pm US Eastern. If you'd rather walk a claim first, book a thirty-minute sample-data demo and bring the same questions live.
Send a message
Inbox
Who reads your message
Messages go to the people who build and support MEDBIX, not an outsourced call center. If it's a product question, you'll likely hear from someone who works on the product.
Offices
Find us
United States · Registered entity
Pakistan · Engineering & operations
People
Talk to someone who builds and supports MEDBIX.
Messages go to the product team — not an outsourced ticket queue. You'll get a copy of your message by email straight away.
- Reply within one business day
- No patient details needed
- Sales and product questions welcome
Prepare
What helps us answer faster.
Share your main payers, specialties and roughly how many practices you bill. Skip PHI — we never need it for a sales question.
- Company and role
- Practice count ballpark
- What you're evaluating against
Customers
Already on MEDBIX? Use in-app support.
Mention your company name if you email. Day-to-day product help is fastest from inside the app support path.
- In-app support for tenants
- Security issues: subject line 'Security'
- Hours published on this page
Visit
Find us across the US, Gulf and Pakistan.
Axix Technologies builds MEDBIX with teams across regions. Maps and addresses are listed above for the offices we publish.
- Public office locations on this page
- Email for the fastest first reply
- Demo scheduling on /demo
Common questions
How quickly will you reply?
Within one business day, usually sooner.
Can I include patient details?
Please don't. We never need patient information to answer a sales or product question.
I'm already a customer and need help.
Use the support option inside the MEDBIX app, or email us and mention your company name.
Want to walk MEDBIX against your real claim mix?
Thirty minutes with sample data. We'll follow one claim through the gate, then talk about your payers, practices and where the rework hurts today.
Notes from the billing floor
Occasional, practical writing on denials, A/R and running a billing company. No spam, unsubscribe any time.